Dave Heiner Associates, Inc. (DHA), founded in 1977, operates as a manufacturer’s representative firm located in Parsippany, New Jersey. DHA provides a complete line of products, including specialty pumps, automatic samplers, flow meters, aluminum dome and plat covers, and much more. When DHA was looking for a New Jersey IT support company to maintain their IT infrastructure, Outsource My IT was the right choice for the job!
As a manufacturers representative firm, DHA heavily depends on their IT infrastructure to maintain productivity and efficiency throughout their day-to-day operations. As a result, it’s fundamental for them to experience minimal IT disruptions and downtime.
The Situation: IT Needs Growing Quickly and Becoming Too Much for Them to Handle In-House
As DHA’s IT needs continued to grow at a rapid rate, they started to search for a reliable IT support company to help them out. Donna Friedrich, Customer Service/Inside Sales Representative at DHA, explained, “It was getting a little too much for us to handle in-house and we needed some outside help.”
After speaking with the team at Outsource My IT to discuss the security of their network, DHA believed they were trustworthy and reliable enough to work with them for all of their evolving IT needs.
The Resolution: A Reliable and Responsive IT Support Company That Goes Above and Beyond Their Expectations
Outsource My IT provides managed IT services to handle their entire IT infrastructure. In fact, Outsource My IT went right to work to:
- Upgrade 11 systems from Windows XP to Windows 7 to ensure security and compliance.
- Implement MS Exchange to improve workflow for outside sales representatives.
- Implement enterprise-grade SonicWall security solutions to combat emerging threats.
Donna Friedrich explained, “They do server maintenance, computer maintenance, apply patches, and come onsite if we have problems. Their response times are amazing, I call and they answer right away, then they usually solve our problems within minutes.”
She also offered some valuable insight into the benefits of working with Outsource My IT, “They absolutely go above and beyond our expectations, every single time! They’re much better than any other IT support company I’ve worked with before.I’d recommend them in a second, they’re completely committed to their customers, their response times are amazing, and I couldn’t recommend them highly enough.”
Looking for an IT support company that truly goes above and beyond your expectations? Give us a call at (973) 396-5278 or send us an email at contactus@outsourcemyit.com. Outsource My IT is the preferred choice for businesses in New Jersey.
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