World Backup Day – Are your clients properly protected? Some of us have become so accustomed to the convenience of the Internet that we take it for granted. We do the same with our computers and mobile devices, assuming that the information we store on them will remain forever until we decide to delete it [...]

Communicating with clients is essential in today’s business world. A monthly corporate newsletter plays a critical part in your overall IT service provider communication strategy. Do you have a corporate newsletter you can be proud of? Having a monthly corporate newsletter that allows you to communicate with your client base, vendors and your new prospects [...]

What do you think about Air Canada labour problems? We all want a stable workforce, correct? But what do you do when your labour force becomes unstable? How does poor morale affect your service delivery? This is what is happening with Canada’s top air carrier. Air Canada is going through a number of labour issues [...]

Every MSP is looking for that awesome sales hunter who generates an abundance of leads and opportunities. When your MSP website is setup correctly, it can become an extension of your sales force, helping to generate the right opportunities. According to MSP Business Development Consultant Stuart Crawford, “Ulistic is more than just an MSP marketing firm, and [...]

I was recently interviewed for an upcoming CompTIA blog on how the average IT service organization (really trying hard to remove MSP from my vocabulary) can have success with online or social media marketing.  This interview with John Moore, a freelance writer, got me thinking.  How can the average IT service organization have any success [...]